System Monitoring and Debugging

From the 'Debugging' page on the RX-PAD, Admin users can perform system monitoring and debugging for troubleshooting purposes.

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To access the 'Debugging' page:

1.

If not already logged in, log in to Device Administration to get admin access (see Log in to Device Administration).

2.

Navigate to ‘Device Admin Settings’ (see Access Device Admin Settings).

3.

Scroll down and tap Debugging.

The 'Debugging' page gives you various options for monitoring performance and debugging issues:

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Monitor the System Status

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Configure Log Settings for Collecting Logs

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Enable Remote Logging

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Copy Diagnostic Data to SD Card

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Reset the System Configuration

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Reset User Data

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Restart the Teams App

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Perform Debug Recording

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Control Screen Capture

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Control Remote Package Capture

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Return to Previous Version

Additional procedures for device monitoring and troubleshooting are:

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Determine Device Status from LED Color Indications

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Perform Recovery Operations using the Power Button

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Save Logs while the Device is in Recovery Mode

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Restore Device Firmware via USB Disk

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Configure DSCP for QoS